Privacy Policy

Effective date: August 19, 2026  |  Last updated: August 19, 2026

Marquis Auto Body (“Marquis Auto Body,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what personal information we collect when you visit marquisautobody.com (the “Site”) or contact us for collision repair services, how we use and share that information, and the choices and rights you have.

1. Information We Collect

Information you provide to us

• Estimate and contact requests — your name, email address, phone number, vehicle details (make, model, year, VIN, mileage), a description of the damage or service requested, and any message you send us.
• Photos you submit — when you use our online photo estimate, photos of your vehicle are uploaded through our third-party estimating partner (CCC Intelligent Solutions / Carwise). Those images and the details you enter are handled under that provider’s privacy practices as well as ours.
• Communications — records of your emails, calls, and messages with us.

Information collected automatically

• Device and usage data — IP address, browser type, device type, pages viewed, referring page, and the dates and times of your visits.
• Cookies and similar technologies — see “Cookies and Tracking Technologies” below.

Information from third parties

• Insurers and repair networks — if you file a claim, we may receive information from your insurance company or a manufacturer/insurer repair program to process your repair.
• Service providers — analytics and estimating partners may provide aggregated or limited information about your interactions.

2. How We Use Your Information

• Prepare repair estimates and provide collision repair and related services;
• Respond to your inquiries, schedule appointments, and communicate about your vehicle;
• Process insurance claims and coordinate with insurers and repair programs;
• Operate, maintain, secure, and improve the Site;
• Comply with legal obligations and enforce our terms; and
• With your consent, send you updates or offers (you can opt out at any time).

3. Cookies and Tracking Technologies

We use cookies and similar technologies to keep the Site working, remember your preferences, and understand how the Site is used. When you first visit, our cookie consent banner lets you accept, reject, or customize non-essential cookies. You can change your choices at any time through the cookie settings on the Site.

Global Privacy Control (GPC). Our Site is designed to recognize and honor the Global Privacy Control browser signal as a valid request to opt out of the “sale” or “sharing” of personal information where applicable under California law.

4. How We Share Your Information

We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We share personal information only as described below:

• Service providers who act on our behalf — for example, website hosting, email delivery, the CCC/Carwise estimating platform, mapping (Google Maps), web fonts, and analytics. These providers may process your information only to perform services for us.
• Insurers and manufacturer/insurer repair programs, as needed to estimate, authorize, and complete your repair.
• Legal and safety — when required by law, subpoena, or legal process, or to protect the rights, property, or safety of Marquis Auto Body, our customers, or others.
• Business transfers — in connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Your California Privacy Rights

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), gives you the following rights regarding your personal information:

• Right to know the categories and specific pieces of personal information we collect, use, and disclose;
• Right to delete personal information we have collected, subject to legal exceptions;
• Right to correct inaccurate personal information;
• Right to opt out of the sale or sharing of personal information (note: we do not sell or share personal information);
• Right to limit the use of sensitive personal information; and
• Right to non-discrimination for exercising your privacy rights.

The categories of personal information we may collect are: identifiers (such as name, email, phone, IP address); customer records (such as vehicle and insurance details); commercial information (such as services requested); internet activity (such as Site usage); and general geolocation (based on IP). We collect this information for the business purposes described in this Policy and retain it as described below.

To exercise your rights, contact us using the details in “Contact Us” below. We will verify your request by confirming information we already hold about you. You may use an authorized agent to submit a request on your behalf with proper authorization. We will not discriminate against you for exercising your rights.

California’s “Shine the Light” law (Civil Code § 1798.83) permits California residents to request information about disclosures of personal information to third parties for their direct marketing purposes. We do not disclose personal information to third parties for their own direct marketing.

6. Data Retention

We keep personal information for as long as needed to provide our services, maintain repair and warranty records, comply with legal, tax, and insurance requirements, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or de-identify it.

7. How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, misuse, and unauthorized access. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Children’s Privacy

The Site is intended for a general audience and is not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe a child has provided us personal information, please contact us and we will delete it.

9. Third-Party Links

The Site may link to third-party websites and tools (such as the CCC/Carwise estimate platform and Google Maps). We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above and, where appropriate, provide additional notice. Your continued use of the Site after changes take effect means you accept the updated Policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:

Marquis Auto Body
950 Petaluma Hill Road, Santa Rosa, CA 95404
Phone: (707) 544-5222
Email: [email protected]

Please note: This Privacy Policy is provided as a starting template reflecting common 2026 U.S. and California (CCPA/CPRA) privacy practices. It should be reviewed by qualified legal counsel and tailored to Marquis Auto Body’s actual data practices (including any analytics, advertising, or SMS programs) before it is published.